Routes inbound calls to available agents by means of a phone switch. This is used for inbound calls.
Automatic Call Distribution is a call center technology that routes incoming calls to suitable agents. It may also use Computer-Assisted Telephone Interviewing and robo-poll features to conduct interviews and surveys in a more efficient and data-rich way.
Explanation:Automatic Call Distribution (ACD) is a technology used in telephony to direct incoming calls to the most suitable agent within a call center. This technology eliminates the need for a human switchboard operator as it uses a set of instructions to determine the best recipient for any particular inbound call.
An ACD may also be equipped with Computer-Assisted Telephone Interviewing (CATI) and robo-poll features. These functions help not only in routing calls but also in providing interactive customer service, conducting interviews, and administering surveys. The CATI system automatically dials numbers from a predetermined list and connects the call to an available agent when answered.
Robo-polls on the other hand are totally automated; they dial numbers, ask questions via a pre-recorded voice, and record responses by employing the touch-tone input from the recipient's handset. Both of these functions improve the efficiency of a call center and allow for greater data collection and analysis for businesses.
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A company received $5,000 for 100 one−year subscriptions on july 1. the journal entry to record this cash receipt would include a ________. the company uses a liability account for revenue received in advance.
A credit to Unearned Revenue for $5,000
Answer:
$ 5000 credit to unearned revenue
Suppose lenny is the sole owner of the football team, and has never created a separate business organization for it. how is the team owned? as a partnership. as a limited liability proprietorship. as a sole-proprietorship. as a limited liability company.
As a sole proprietorship, which is the least formal business structure that starts with a single person forming the company. One downside to a sole proprietorship is that the owner can be personally liable for business debt, whereas LLCs and other forms are more protective of investors.
Scenario: you have advised the owner of bond's gym that the best thing to do would be to raise the price of a monthly membership. the owner wants to know what may happen once this price increase goes into effect. what will most likely occur after the price of a monthly membership increases? check all that apply.
Answer:
A,B,D
Explanation:
EDG2020
The quantity demanded for memberships will decrease and Bond's Gym will receive more membership applications will most likely occur after the price of a monthly membership increases. Hence, option B and E are correct.
What is membership?The number of individuals who are members of an organization is referred to as its membership. The group had 409,000 members by 1890. Synonyms: friends, fellows, members, body Additional words for membership.
Anyhow, belonging implies being a "insider." A membership program's primary goal is nearly always to improve the organization's operational, financial, and/or political stability.
The advantages, services, and access that members get as part of their membership are known as member benefits. To put it another way, these are the benefits that members receive in return for joining the organization and, if necessary, paying membership dues.
Thus, option B and E are correct.
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Current members will pay more per month.
The quantity demanded for memberships will decrease.
The number of available memberships will increase.
The owner will make more money.
Bond's Gym will receive more membership applications.
In the text exhibit on kotter's eight step plan for implementing change, which of kotter's eight steps to overcome change problems align with lewin's unfreezing stage?
Steps 1 through 4 in Kotters 8 steps align with Lewin's unfreezing
Final answer:
Kotter's steps 1 to 4 align with Lewin's unfreezing stage, preparing an organization for change by establishing a sense of urgency, forming a coalition, creating a vision, and communicating it.
Explanation:
The relationship between Kotter's Eight Steps for implementing change and Lewin's three stages of change can be understood by aligning certain steps from Kotter's model with Lewin's unfreezing stage. Specifically, the steps from Kotter that align with the unfreezing stage would be steps 1 to 4:
Establishing a sense of urgencyForming a powerful coalitionCreating a vision for changeCommunicating the vision.These steps correspond to Lewin's unfreezing stage, which involves preparing an organization to accept that change is necessary and to let go of its current state. It entails disrupting the status quo and challenging existing beliefs and behaviors to recognize that change is necessary.
Refer to coca-cola. one way coca-cola increased distribution of coke was to enter into a ____ with a refrigerator manufacturer. in order to ensure that retailers had the proper refrigeration units, coke provided the financing needed for the retailers to purchase them, and the refrigeration manufacturer gave deep price discounts.
they entered into a partnership
During valentine's week, more people buy chocolates and chocolatiers offer their chocolates in special red boxes which cost more to produce than the everyday box.
Very true people make more money when it gets closer to the date and it gets more expensive
Final answer:
During valentine's week, the demand for chocolates leads to specialized red packaging that is more costly. This is a part of the holiday commercialization trend seen in the sale of festive merchandise globally. Couverture chocolate, a premium chocolate with extra cocoa butter, may also see increased sales during this period.
Explanation:
The question touches upon the effects of valentine's week on chocolate sales and how these seasonal trends influence the costs of production and packaging for chocolatiers. During Valentine's week, it is common for the demand for chocolates to surge, and in the spirit of the occasion, chocolatiers often present their products in special red boxes which are more expensive to produce than their regular packaging.
This seasonal change is part of a broader pattern of commercialization of holidays, where holidays like Valentine's Day, Christmas, and Halloween are leveraged by businesses to increase sales. The phenomenon is not limited to Western countries but can be observed worldwide, as commercialization strategies adapt to tap into local consumer markets.
In terms of product quality, during such high-demand periods, premium chocolates such as couverture chocolate—known for its higher percentage of cocoa butter and superior quality—might also see an increase in sales. The luxurious nature of couverture chocolate, along with its rich flavor and glossy appearance, aligns well with the indulgent spirit of the holiday.
It is best to focus on the tool and its attributes when creating a social media marketing plan.
True. It is best to focus on the tool and its attributes when creating a social media marketing plan. When developing a plan on how to market a new item, it is best to focus on the attributes of that item, how they are of benefit to someone else and what makes the tool appealing. When you can describe the benefits as it will relate to your consumers, there is a better chance of them actually purchasing the product.
At which level of service would the customer perform the least number of functions?
Full-service companies provide the highest level of service where customers do the least.
For example, you can go to a drive through car wash and wash, dry, and vacuum your car yourself or go to a full-service car wash where the employees take your car and handle all the steps for you.
Customers perform the least functions at a full-service level where the service provider takes care of almost all tasks related to the delivered service.
Explanation:In the realm of service delivery, the customer would perform the least number of functions at a full-service level. Full-service implies that the provider takes responsibility for most, if not all, of the tasks related to the service being provided, with little to no involvement required on the part of the customer. For instance, at a full-service restaurant, customers make their order and the staff take care of everything else - from food preparation, serving up to cleanup. This contrasts with self-service or partial-service options where customers have more responsibilities and therefore perform more functions.
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Bill is an avid coin collector and belongs to a coin collectors' club, receiving a monthly magazine and invitations to exclusive events. this coin collectors' club is an example of a(n) ________ group
This is a membership group.
________ distribution is a product distribution strategy that involves stocking the products in as many outlets as possible.
Intensive distribution is a strategy where a product is stocked in as many outlets as possible, ensuring wide availability to consumers.
The distribution strategy that involves stocking products in as many outlets as possible is called intensive distribution. This approach is designed to ensure that the product is available wherever the consumer might shop, thereby increasing the likelihood that they will encounter and purchase the product.
Different modes such as direct-to-consumer (D2C), online retail, and traditional retail outlets are utilized. An intensive distribution strategy may include large
Which of the command systems would be the most appropriate when there are six victims at a mvc?
Singular command. In a motor vehicle accident with multiple victims, the scene will be chaotic and having a single, clear leader will best help resolve the situation.
A singular command system would be the most appropriate to choose from when there are six victims at an MVC.
What is a command system?A command system refers to a system where the role of being a leader is taken by a single or multiple persons to come at an efficient solution for the problems that arise.
In case there are six victims at an MVC who have faced similar issues, a singular command system where only one leader will be efficient enough in undertaking the best possible decisions and find out a better solution.
Hence, the significance of a command system is aforementioned.
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Wen, a consumer researcher, is conducting a research on the buying behavior of the hispanics. as part of her study, she calculates a consumer's buying power by relating it to the consumer's income. the consumer attributes that wen employs in her research can best be described as _____.
Wen, a consumer researcher, is conducting a research on the buying behavior of the hispanics. as part of her study, she calculates a consumer's buying power by relating it to the consumer's income. the consumer attributes that wen employs in her research can best be described demographics.
You are the editor of a publishing company and are careful to register all of your books with the U.S. Copyright Office. One of your star authors, Jackie Yolan, just published his latest crime mystery, “Seven Ways to Get Away.” The new book is popular in the United States, and you are interested in distributing the novel abroad. You soon learn that a company in India is publishing a very similar book in the Hindi language. You believe the book will be as popular in India as it is in the United States. You know that filing a copyright lawsuit is an option. Discuss the various alternatives you have available besides filing a lawsuit in order to protect the value of your business.
Copyright protection exists to prevent unauthorized reproduction, display, or performance of works of authorship. If you believe your rights have been infringed internationally, consider directly approaching the infringing party to work out an agreement or register with the international copyright office. Here we discuss several alternatives to resorting to a lawsuit.
Explanation:The question you've raised refers to aspects of copyright law, which according to the U.S. Copyright Office, are designed to protect 'original works of authorship' from being reproduced, displayed, or performed without the author's permission. In the scenario you've described, there are several alternatives to a lawsuit to protect your business and the value of Jackie Yolan's new book, “Seven Ways to Get Away.”
One alternative is noted in the fact that copyright law isn't the only form of protection for intellectual property. There's also patent law and a body of law known as trade secrets that might be relevant. However, these typically apply to inventions or confidential business information, not literary works.
The most viable alternatives might involve using diplomacy and approach the Indian company directly to work out a licensing agreement, or to reach out to the Indian Copyright Office to ensure that your work is registered and protected there as well. This could help in preventing any direct copying or loss in profits due to the similar book.
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To protect your business without filing a lawsuit, consider alternatives such as establishing a licensing agreement, sending a cease and desist letter, negotiating, using copyright management services, or seeking help from international organizations.
Alternatives to Filing a Lawsuit:
Licensing Agreement: Establish a licensing deal with the company in India, allowing them to publish the book legally while securing a share of the profits.Cease and Desist Letter: Send a formal cease and desist letter to the company, demanding they stop publishing the book without authorization.Negotiation: Open channels for negotiation with the infringing company to reach a mutually beneficial agreement that compensates for unauthorized use.Copyright Management Services: Utilize professional services that specialize in protecting and managing intellectual property rights internationally.International treaties and organizations: Seek assistance from international organizations like the World Intellectual Property Organization (WIPO).By exploring these alternatives, you can protect your copyrighted material without immediately resorting to legal action.
Spandocorp is a diversified firm that makes industrial, military and consumer products from spandex. spandocorp manages each of the businesses that it operates in as a separate division and treats each as a true profit-and-loss center. in this organization, grace mckenna is responsible for deciding which set of businesses spandocorp will operate in and for encouraging behavior that is consistent with this strategy, wells tucker provides information to mckenna about the internal and external environments that she uses in her decision making, and kelly rae is one of the individuals who is responsible for evaluating the firm's decision making to ensure that it is consistent with the interests of equity holders. if spandocorp wanted to measure the performance of its divisions with a method that would minimize any potential short-term bias, it should use
To measure divisional performance at Spandocorp, minimizing potential short-term bias, the Balanced Scorecard approach is recommended. So, the correct option is B.
In a diversified firm like Spandocorp, where each business functions as a distinct division, it's crucial to employ a performance measurement method that aligns with long-term strategic goals and minimizes short-term biases. The Balanced Scorecard (option b) is an ideal approach for this purpose.
The Balanced Scorecard goes beyond financial metrics, considering various perspectives like customer satisfaction, internal processes, learning and growth, in addition to financial measures. This holistic approach ensures a comprehensive evaluation of divisional performance, aligning with Grace McKenna's role in strategic decision-making.
By incorporating non-financial metrics, the Balanced Scorecard helps prevent a narrow focus on short-term financial gains, fostering a more balanced and sustainable approach to performance assessment. This approach is particularly valuable when managing diversified businesses independently, as it considers the diverse aspects contributing to long-term success. So, the correct option is B.
Question:
Spandocorp is a diversified firm that makes industrial, military and consumer products from spandex. spandocorp manages each of the businesses that it operates in as a separate division and treats each as a true profit-and-loss center. in this organization, grace mckenna is responsible for deciding which set of businesses spandocorp will operate in and for encouraging behavior that is consistent with this strategy, wells tucker provides information to mckenna about the internal and external environments that she uses in her decision making, and kelly rae is one of the individuals who is responsible for evaluating the firm's decision making to ensure that it is consistent with the interests of equity holders. if spandocorp wanted to measure the performance of its divisions with a method that would minimize any potential short-term bias, it should use what?
In the context of Spandocorp, where each business operates as a separate division, and Grace McKenna is responsible for strategic decisions, Wells Tucker provides environmental information, and Kelly Rae evaluates decisions for equity holder interests, if Spandocorp aims to measure divisional performance with a method minimizing potential short-term bias, what approach should they use?
a) Financial statement analysis
b) Balanced Scorecard
c) Return on investment (ROI)
d) Economic value added (EVA)
A document that analyzes the current marketing situation, opportunities and threats for the firm, marketing objectives in terms of the four ps, action plans, and pro forma financial statements is known as a(n):
The marketing plan, which should include specific plans to deal with all opportunities and threats.
Marianne was so blown away by the announcement that she had won an award that she felt numb on her way to accept it. when she got to the microphone, she began to ramble and then thanked everyone she could think of for voting and supporting her. the speech ran several minutes long and had no organization. was this appropriate for an acceptance speech
The answer is No.
An acceptance speech is generally short, above all else. Even if the speech isn’t well-organized, the acceptance speech shouldn’t be too long that it impacts the whole event.
If Marianne received information that she was nominated, she should have considered making a speech nonetheless just in case she won. This would help her when she felt overwhelmed by her achievement.
All things being equal, which will move more easily; a newly polished car or a car that has never been polished
The newly polished one as there will be less resistance and will travel faster across it
A newly polished car will move more easily compared to a car that has never been polished due to the reduction in friction and drag force caused by the smoothness of the polished surface.
Explanation:When all other factors are equal, a newly polished car will move more easily compared to a car that has never been polished. This is because polishing reduces the friction between the car's surface and the surrounding air, allowing it to move with less resistance. The smoothness of the polished surface reduces the drag force, enabling the car to move more easily and efficiently.
In physics, friction is a force that opposes the motion of an object, and it can be influenced by factors such as the surface roughness. When a car is polished, the irregularities on its surface are smoothed out, reducing the amount of friction between the air molecules and the car's surface.
In contrast, a car that has never been polished has a rougher surface with more irregularities. These irregularities increase the friction between the car and the surrounding air, making it more difficult for the car to move smoothly. As a result, the newly polished car will move more easily than the unpainted car.
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Which process turn economic resources into goods and services ? Distribution. Marketing. Promotion. Production
The correct answer is production.
Production is the process of taking raw materials and turning them into goods and services.
Refusing to hire qualified job applicants because of the color of their skin is to engage in
A) deindividuation.
B) discrimination.
C) a dispositional attribution.
D) stereotyping.
your answer would be B
Hope this helps!
The number of units expected to be sold is uniformly distributed between 300 and 500. If r is a random number between 0 and 1, then the proper expression for sales isa.200(r)b.r + 300c.300 + 500(r)d.300 + r(200)
The number of units expected to be sold is uniformly distributed between 300 and 500. If r is a random number between 0 and 1, then the proper expression for sales is D. 300 + r(200).
Uniform distribution means that there is a constant probability. There is a constant density in how the sales will trend when using uniform distribution whereas in a normal distribution the shape goes up and back down. The probability in a uniform distribution is shaped like a rectangle for continuation.
The proper expression for sales is 300 + r(200).
Explanation:The proper expression for sales is 300 + r(200).
Since the number of units expected to be sold is uniformly distributed between 300 and 500, we can use the formula for a uniform distribution to model the sales. The formula is X ~ U(a, b), where X represents the random variable for sales, and a and b represent the lower and upper bounds respectively.
In this case, a = 300 and b = 500. Therefore, the proper expression for sales is 300 + r(200).
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Which sentence is best?
a. the keys to a good singing performance are practice, preparation, and singing skill.
b. the keys to a good singing performance are practice, singing with skill, and preparation.
c. the keys to a good singing performance are having singing skill, practice, and preparation.
d. the keys to a good singing performance are practice, preparation, and to have singing skill?
Answer:
yes
Explanation:
Tell us and our car sponsors why you would be a great candidate to be sponsored.
Depending on who you are yourself, write about how qualified you are and write good things about you that could make you a good candidate.
The stability and predictability of the law is essential to business activities.
True
False
The stability and predictability of the law is essential to business activities.
True
Twenty-six nations of moonland region, have decided to cooperate with one another to eliminate trade barriers among them and create the moonland union. they are not sure, however, to what extent they want to cooperate. the process undertaken by these twenty-six countries is an example of ________.
This is an example of an economic union
2. What would you say to some who said that citizens had no right to know where their federal income tax money goes?
Federal tax dollars are collected from citizens to use for programs and infrastructure that is supposed to be used for public good, such as early childhood education, social security, roads, bridges, etc. Since the money is from citizens and for citizens, they should know how the money is spent so they can hold their elected representative accountable.
Paul is a cpa (certified public accountant). he offers a variety of services depending on the needs of his customers. some hire him to perform bookkeeping activities; others have him prepare their tax return. paul's market is segmented based on:
His market is segmented based on customer needs.
A / an ____________ is a communications, data exchange, and resource-sharing system created by linking two or more computers and establishing standards, or protocols, so that they can work together.
This is a network by defnition
Seamus has to conduct market research on the viability of his company's new product. while planning his research he needs to define its purpose-the conclusion he needs to reach at the end of the process. he should therefore develop a(n) __________.
A hypothesis, which is the theory that will be tested and either explained or disproved during the course of the research.
A drawback of buying a franchise is there is more opportunity for creativity, resulting in the owner spending too much time in this area. if the national chain suffers, so does the franchisee. the sba (small business administration) frowns upon it. lower start-up costs.
Answer:
If the national chain suffers, so does the franchisee
Explanation:
Franchises share common problems struggle for one can lead to struggle for all.
If the national chain suffers, the franchisee suffers as well. Franchises face similar issues. A hardship for one person can lead to a struggle for everyone.
What are the types of franchise?Franchises are the company in the another country with the same name, and it has four types that are -
Job or franchise operator.Franchise in management.Franchises in retail and fast food.Franchise for investment.Thus, If the national chain suffers, the franchisee suffers as well.
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"When workers have a relatively small quantity of capital to use in producing goods and services, giving them an additional unit of capital increases their productivity by a relatively large amount." This statement is consistent with the view that
Increased capital is subject to diminishing returns - one additional unit increases productivity greatly but each additional unit offers lower and lower marginal returns.
The statement relates to the economic principle that adding capital increases the marginal product of labor significantly, especially in sectors with a low capital-to-labor ratio, thus enhancing productivity, wages, and the standard of living.
The statement "When workers have a relatively small quantity of capital to use in producing goods and services, giving them an additional unit of capital increases their productivity by a relatively large amount" is consistent with the economic principle that increases in capital can lead to substantial growth in the marginal product of labor. In sectors where the capital-to-labor ratio is low, such as in agriculture, adding capital in the form of machinery or equipment can significantly enhance productivity and, consequently, increase wages and overall economic output. An ample supply of capital is essential for raising the standard of living within an economy because it allows workers to produce more per unit of time, thus increasing incomes.